Data Privacy Statement

Data communication / data logging

General information For ZwickRoell GmbH & Co. KG, compliance with the data protection laws is not only a statutory obligation, it is also a vital factor in terms of confidence. This is why, with the following regulations concerning the protection of the privacy of personal data, we wish to provide you with transparency about the type, scope and purpose of your collated and processed personal data as part of this Internet presentation, while also informing you of your rights.

Responsibility for data processing ZwickRoell GmbH & Co. KG August-Nagel-Strasse 11, 89079 Ulm, (known hereinafter as: “We”) in its role as operator of the website, is the controller as per Art. 4 No. 7 of the EU General Data Protection Regulation (GDPR). Please address any questions to

Data protection officer The responsible data protection officer is: Mr. Jörg Zimmerman ZwickRoell GmbH&Co. KG August-Nagel-Strasse 11 89079 Ulm

Your rights as the data subject

In your role as the data subject you enjoy the following rights with regard to your personal data. You have:

  • Right to access information concerning the categories of processed data, the purposes of the processing, the storage period and any recipients. (Art. 15 GDPR)
  • Right to rectification or erasure of incorrect or incomplete data. (Art. 17 GDPR)
  • Right to restriction of processing, where erasure is not possible or where it is contested. (Art. 18 GDPR)
  • Right to object to the processing, insofar as the data processing has already been conducted because of a legitimate interest to do so. (Art. 21 Par. 1 GDPR)
  • Right to object to a given consent that takes effect in the future. (Art. 7 Par. 3 GDPR)
  • Right to data portability in a customary format. (Art. 20 GDPR)
  • You also have the right to lodge a complaint with a data protection supervisory authority with regard to our processing of your personal data, in particular, in the member state of your normal place of residence, your workplace or the location of the suspected infringement. (Art. 77 GDPR)

Data protection measures We secure our website and other systems – and therefore also your data – through technical and organizational measures against loss, destruction, access, modification or distribution through unauthorized persons. Your personal data, in particular, are transmitted over the Internet in encrypted form. To do so, we use here the TLS (Transport Layer Security) coding system. However, transmitting information over the Internet is never fully secure, which is why we are unable to issue a 100% guarantee about the security of data transmitted over our website.

Making contact

​​There are several places on our website where you can contact us directly. By sending the contact form or an email to us, you agree to the processing and storage of your entered data (in particular your email address as well as city and postcode for the purpose of a local allocation). We will only process the data you provide to us until the respective purpose of your contact has been achieved, but for a maximum of 7 days after the purpose has been achieved. You can object to this processing at any time with effect for the future. Please use our contact details in the legal notice. The legal basis for the use of the data transmitted to us by you by contacting us is Art. 6 (1) (1) (a) GDPR (consent of the data subject). You can revoke your consent at any time with effect for the future.

Data processingData communication to non-EU states All the information that we receive from you or about you, is processed solely on servers located within the European Union. Any transfer of your data to or the processing of your data in non-EU states only takes place without your given consent insofar as this is specified by law, and the non-EU state in question operates a suitable level of data protection for this purpose.

Transferring data, job data processing

We never transfer your personal data to third parties, unless,

1. You have consented to the data transfer or 2. we are entitled or obliged to transfer the data due to 1. statutory regulations or 2. administrative or judicial directives. This can refer here, in particular, to issuing information for the purpose of criminal prosecution, for averting of a danger or for the enforcement of intellectual property rights.

Under certain circumstances we will also transfer your data to external service providers (processors), to simplify our own data processing procedures. In such an instance, this processor shall be contractually obliged as per Art. 28 GDPR, in other words, the processor, in particular, shall provide sufficient guarantees that its suitable technical and organizational measures shall be conducted such that the processing complies with the requirements of the GDPR, and that the protection of your rights as data subject shall be assured. Despite the delegation of processors, we are still the position responsible for the processing of your personal data as per the laws concerning the protection of the privacy of personal data.

If the contact is directed towards the implementation of precontractual measures pursuant to Art. 6 (1) (1) (b) GDPR, the processing and transmission of personal data will take place only to the extent necessary for implementing the measures.

Types, purpose and storage period of data, legal basis

Server log files Each time our website is accessed the following general information is automatically sent by your browser to our server (so-called server log files): IP address, product and version information about the browser used and the operating system, the Internet site from which you accessed our site (so-called referrer), date and time of request and, in certain circumstances, your Internet service provider. The status and the transferred data volume are also recorded as part of this request. The IP address of your computer is only stored for the period of time that you use the website and it is then deleted immediately after this or truncated such that it is rendered unrecognizable. The remaining data are stored for a limited period (maximum 7 days). The legal basis for using the server log files is Art. 6 Par. 1 Clause 1 Letter f) GDPR (legitimate interest in data processing). The legitimate interest results from the necessity for operating our website, in particular, to locate and rectify any faults on the website, to determine the level of utilization of the website, to make adaptations or improvements, and to assure the security of the system.

Cookies We use so-called “cookies” to help us improve the level of user friendliness on our website. Put simply, a cookie is a small text file that stores data about sites that have been visited. Cookies store a type of “user profile”, in other words, things such as your preferred language and other site settings that are required by our website to provide you with specific services. This file is stored by our website on your computer and it helps to identify you when you visit our website again. Cookies also provide us with information about your preferred activities on our website and they can help us to align our website to your individual interests thereby speeding up the handling of your requests. You can manually delete the cookies in your browser security settings at any given time. You can also prevent cookies from being stored on your computer right from the start using a specific browser setting. Please note however, that by doing so, you may not then be able to use all the functions to their full extent on our website. If you only wish to accept our cookies, but not those from our processor, you can prevent the storage of these cookies using the corresponding “Block all third-party cookies” setting. The legal basis for using the cookies is generally Art. 6 Par. 1 Clause 1 Letter f) GDPR (legitimate interest in data processing). The legitimate interest results from our requirement to provide you with a user-friendly website.

Newsletter With our newsletter we can keep you up to date and inform you of any special offers. To register for the newsletter please enter your email address in our distribution list. The registration then has to be confirmed (double opt-in method). The data you submit to us is only used in the context of sending the newsletter, and is not distributed to third parties for any other purposes.

We use an external service provider, which allows us to provide you with a newsletter with up-to-date information and offers, and simplifies administration of the newsletter.

We work with the Evalanche Marketing Automation newsletter system from SCNetworks GmbH, Würmstraße 4, 82319 Starnberg. It is a cloud-based service for the newsletter distribution, which allows us to create, send and manage the newsletter. The software is made available via the Internet, therefore we use the service via a web interface on an external server of the respective provider, which allows for data processing to also take place outside the EU. In particular, it is required for us to submit your newsletter registration data to the provider.

We have entered into a data processing agreement with the provider, to ensure that your data is processed according to our instruction and in accordance with the data protection regulations.

Additional information regarding data protection at SC-Networks can be found in the data privacy statement of the provider:

Our newsletter uses so called Web beacons or pixel tags to analyze your reading behavior. Pixel tags are extremely small image files that are integrated in the newsletter, and allow for log file recording and analysis.

When you open the newsletter email, the pixel tag is loaded by the server of the newsletter service and at the same time some information about you is transmitted, such as for example whether the email was opened, the time it was retrieved, and the corresponding IP address.

In addition, links in the email can provide information on which products are more interesting - that is, which ones are clicked more frequently than others.

Both the respective Web beacon / pixel tags and the links in the email can be clearly assigned to the e-mail address used for sending, and thus allow for an inference to be made in connection with the respective newsletter recipient.

The legal basis for the use of the your information about the newsletter distribution and the analysis of opening behavior is Art. 6 (1) (1) (a) GDPR (consent of the data subject). You can revoke your consent at any time with effect for the future. For this please use the link included in every newsletter email, or contact us via the contact information in the legal notice. 

Google services Our website uses services from the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). More information on handling user data is available in the Google Data Privacy Statement:

In detail we use the following:

Google Analytics Our website uses the Google Analytics service provided by Google. Google Analytics uses cookies (see above at “Cookies”) to enable us to analyze how the website is used. Google sends the information generated by the cookie about the use of this website by the user to servers in the United States where it is then stored. On this website IP Anonymization is activated so that your transmitted IP address is truncated before it is sent from the GDPR area of application and thereby rendered partially unrecognizable. Only in exceptional cases is the entire IP address sent first to a Google server in the USA where it is then immediately truncated. Acting on our behalf, Google will use the transmitted information to evaluate your use of our website, to compile reports about website activities and to provide further services for us associated with usage of the website and the Internet. The IP address transmitted by your browser as part of Google Analytics is not pooled with other data from Google. More detailed information on the Terms of Service and data protection at Google Analytics is available at or at You can prevent the data generated by the cookie relating to the use of the website (including the IP address) from being sent to Google or from being processed by Google by downloading the browser plug-in available from the following link and then installing it in your browser. The current link is: You can also prevent your data from being collected by Google Analytics by clicking on the following link. An opt-out cookie is then set in your terminal device that prevents any data from being collected in future when you visit the website Prevent Google Analytics from tracking me. The legal basis for using Google Analytics is Art. 6 Par. 1 Clause 1 Letter f) GDPR (legitimate interest in data processing). The legitimate interest results from our requirement for an anonymous evaluation of the usage behavior on our website for the user-orientated improvement of the design of our on-line offer.

Google Maps Our website uses the external map service “Google Maps” from Google. Google Maps is designed to provide an interactive map on our website that shows you how to find us. This service allows us to present our website in an appealing way by loading maps from an external server. The required data are usually requested from a Google server in the USA. This request usually transfers the following information to a Google server in the USA and stores it there for several months: Those of our internet pages that you have visited and the IP address of your device. The legal basis for the processing of your data in relation to the “Google Maps” service is Art. 6 (1) (1) (f) GDPR (legitimate interest in data processing). The justified interest results from our need for an appealing presentation of our online offer and the ease of finding the places indicated on our homepage. YouTube Our website uses the video service “YouTube” from Google. YouTube serves to integrate videos into our website in various places. When videos are played back, the following information is usually transferred to a Google server in the USA and stored there for several months: Those of our internet pages that you have visited and the IP address of your device. YouTube uses these data, among other things, to collect statistics and to improve the service. Playing a video may also lead to a connection to Google’s own advertising network “DoubleClick” (see above). We have therefore embedded our videos in advanced privacy mode to ensure that a connection to the servers is not established until playback. The legal basis for the processing of your data in relation to the “YouTube” service is Art. 6 (1) (1) (f) GDPR (legitimate interest in data processing). The legitimate interest arises from our need for an appealing presentation of our online offering.

Matomo / Piwik

Our accessories catalog uses Matomo formerly Piwik, which is a website analysis service. Matomo uses cookies, which are text files placed on your computer, to help us analyze the website and provide us with information on how users use the site. The usage information collected by the cookie (including your abbreviated IP address) is transmitted to our server and saved for usage analysis purposes, helping us optimize our website. Your IP address immediately becomes anonymous during this process, so that you as the user, remain anonymous to us. The information collected by the cookie regarding how you use this website is not passed on to third parties. You can disable cookies through the appropriate settings in your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Customer portal

When using the ZwickRoell customer portal we require your email address during activation, for verification purposes. We then send an opt-in email to the email address provided to us, which contains a confirmation link. For additional information, please refer to the Terms of Service

Analysis by wiredminds

Our website uses the tracking pixel technology from wiredminds GmbH ( for the analysis of visitor behavior. If necessary, data is collected, processed and stored, from which user profiles are created under a pseudonym. Wherever possible and reasonable, these usage profiles are completely anonymized. Cookies can be used for this purpose. Cookies are small text files that are stored in the visitor's Internet browser and serve to recognize the Internet browser. The collected data, which may also contain personal data, will be transmitted to wiredminds or collected directly by wiredminds. wiredminds may use information that is left by visiting the websites to create anonymized usage profiles. The data obtained without explicit consent of the affected person will not be used to personally identify the visitor of this website and will not be merged with personal data of the bearer of the pseudonym. Whenever IP addresses are recorded, their immediate anonymization takes place by deleting the last number block.


Exclude from tracking.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Data Privacy Statement status: 5/24/2018

Source: Süddeutsche Datenschutzgesellschaft mbH

Please contact us using our contract form if you have any questions about these data protection provisions.