A Service Package S service agreement includes the following services, among others:
Troubleshooting hotline in case of testing system downtime: our hotline is specifically set up to quickly and competently support you in case of testing machine or testing software malfunctions. Your hotline contact person will coordinate and organize quick and efficient shipment of spare parts and, if necessary, arrange an on-site visit by a service technician.
Extended support with service agreement: with a service agreement you have qualified and experienced service engineers at your disposal for questions regarding hardware and software, application technology or for parameterization of your testing software. You receive priority service during processing and handling a well as scheduling. Customers with a service agreement also have access to remote maintenance in case of testing system malfunctions, free of charge.
ZwickRoell customer portal: quick and easy online access to your service documents, testing systems and service appointments. After successful registration your data is easily accessible in the ZwickRoell customer portal.