Fast, Secure and Professional: Remote Support
Long machine downtimes and high travel costs are a thing of the past: Remote Support offers comprehensive service through direct remote access to your machine by our experienced service technicians. With the use of digital communication tools such as chat, webcam and whiteboard, complex issues can be assessed and resolved immediately. Remote Support is based on a secure IT infrastructure that ensures worry-free work processes through certified security standards.
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Efficient troubleshooting with Remote Support
Through our Remote Support service, we provide you with especially efficient and immediate assistance via our troubleshooting hotline. With your approval, our experts connect directly to your system using high security standards to quickly analyze problems and resolve them in a targeted way.
This service is available exclusively to customers with a valid service agreement.
Learn more about the service agreement
Advantages at a glance
- Targeted fault analysis and efficient troubleshooting: With a direct view of your ZwickRoell testing system, we can often identify and resolve faults quickly.
- Reducing downtime: Our support specialists can immediately review issues without the need for an on-site visit.
- Cost-efficient service through elimination of travel expenses
- Maximum security: The remote connection is established only with your explicit approval and in full compliance with all relevant security standards.
Fast & easy chat via text, audio and webcam
If you want to exchange information with the manufacturer quickly and in an uncomplicated manner, our conference center offers three different communication options: whiteboard, chat and webcam. The user can decide whether they want to communicate via chat or webcam with audio. Images of the defective area or screenshots of the live transmission can be exchanged immediately using the whiteboard and edited with the use of drawing tools.
No need for concern, we have certified security standards in place!
With TeamViewer Tensor, we rely on proven, tested security standards: encrypted connections, centralized, rule-based access control, and certified data protection processes all work together to ensure maximum security.
This is how we provide professional Remote Support – controlled and reliable, without the need for a technician to be physically on-site.
Rapid assistance without physical presence
- File transfer: with Remote Support, files can be easily exchanged between two computers. The user only has to approve the release for the service technician. Complex issues are solved quickly and the tedious exchange of large files is history.
- Conditional Access:Enables a secure outbound connection from your computer, allowing our service technicians to provide you with targeted support. This way, you get quick help on a remote system – without a technician needing to be physically on-site. You remain in control at all times: You decide when remote access is initiated.
FAQ
TeamViewer Tensor with conditional access only establishes remote connections when defined security rules are met. The customer centrally determines which users, devices, and functions are accessible at any given time. Time-limited access, granular permissions, and centralized control of all connections via a dedicated conditional access router effectively prevent unauthorized access and ensure a high level of security.
You install our Remote Support tool on your machine PC. This simply means: your materials testing machine must have a machine-dedicated PC with available Internet connection. If your machine PC does not have Internet connection, please contact us. We can help you find a solution.
A Remote Support license is issued per machine and can only be used for that specific testing machine. This means that you need a separate license for each individual machine.
No, Remote Support is a stand-alone software product. It is opened in parallel to the testXpert testing software.
All you need for the remote support software is an Internet connection and at least Microsoft Windows 7. Our testXpert testing software is not a requirement for remote support.