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Hotline and customer support

ZwickRoell's hotline has experienced and qualified service engineers standing by to quickly and competently troubleshoot your testing machine or testing software. You can reach our customer support team, free of charge, Mondays through Thursdays between 7:30 a.m. and 6:00 p.m. and Fridays from 7:30 a.m. to 5:00 p.m. at +49 7305 10 11225 or via our contact form.

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A problem with your testing system must be resolved quickly to save time and money. You need the right expert with the right experience standing by via telephone or on-site. Depending on the problem, the right original spare part must be immediately identified and shipped. Troubleshooting and subsequent fault correction must be quick and efficient. ZwickRoell Services offers free Hotline services and much more.

Our Hotline is specifically set up to quickly and competently answer questions relating to your testing machines or testing software malfunctions.


Customer support


A majority of cases can be resolved by telephone and do not require an on-site service call. Your hotline contact person will coordinate and organize quick and efficient shipment of spare parts and, if necessary, arrange an on-site visit by a service technician.


Live connection with Remote Support

Do you need immediate assistance in the event of faults that occur in your testing system? Is the long wait for a service technician leading to long downtimes and high travel costs?

Our efficient Remote Support tool provides a direct live connection to your machine via chat, webcam and audio, based on a secure IT infrastructure with TÜViT certified security standards.

remote support


Our Helpdesk will provide you with advice on questions relating to hardware and software, application technology, or parameterization of your testing software. Our experts have extensive theoretical and practical experience to provide you with optimum support relating to your issues. Telephone support offers you efficient troubleshooting, saving you time. In many cases, our Helpdesk support is a reasonable alternative to an on-site visit. This service is free of charge for our customers with a service agreement (programming services are not included).

Response packages for particularly high demands


Regular and preventative inspections guarantee long service life, functionality, and a high availability of your testing system. However, many customers have heightened availability requirements for their testing machines. This is frequently the case with automated testing systems or testing machines linked to production.

To meet these special requirements we have various response packages that guarantee the availability of a ZwickRoell service technician within a defined time frame. Depending on your requirements you can choose from a 24-, 48-, or 72-hour response package.

Your benefits:

  • These response packages guarantee priority service with shortened response times plus guaranteed technician availability (Mon-Fri),
  • ensuring the fastest possible troubleshooting including spare part specification (if required).
  • This priority service provides faster fault correction and minimizes downtime for your testing machines.

Are you currently faced with a problem or have a technical question regarding your testing system?

Then please contact us. We will provide fast and professional support.

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Additional Services

ZwickRoell Academy
Training and seminars on materials testing and testing software
ZwickRoell Academy offers a diverse and informative training program for beginners and advanced users as well as customized courses to suit your individual requirements.
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Testing laboratory
for materials and components testing
The ZwickRoell testing laboratory, with over 50 testing machines and instruments specializes in materials and components testing of metals, plastics and other materials.
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